Updated January 30, 2026
The GAO Decision has now been posted for this protest. See details below.
DIGEST
Protest that agency improperly procured switchboard operating services from AbilityOne non-profit agency, rather than from service-disabled veteran-owned small business, is denied where protester fails to show that the procurement violated the requirements of the Department of Veterans Affairs Contracting Preference Consistency Act.
DECISION
Magellan Solutions USA, Inc., a service-disabled veteran-owned small business (SDVOSB) of Melbourne, Florida, protests the Department of Veterans Affairs’ (VA) decision to award a sole‑source contract to VIA Visually Impaired Advancement for switchboard operation services at the Buffalo VA Medical Center (VAMC) in Buffalo, New York. The protester contends that the agency improperly awarded the contract to VIA, an AbilityOne non-profit agency, without establishing that the requirement qualifies as a “covered service” under the Department of Veterans Affairs Contracting Preference Consistency Act (Consistency Act), Pub. L. No. 116-155, § 2, 134 Stat. 698, 698-699 (2020), and section 8127(d)(2) of title 38 of the United States Code. The protester contends that the agency was instead required to consider setting aside the requirement for SDVOSBs.
We deny the protest.
Protester: Magellan Solutions USA, LLC
Solicitation Number: 36C24225Q1010
Agency: Department of Veterans Affairs
File number: B-424079.1
Outcome: Dismissed
Decision Date: January 29, 2026
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OS AI Note: Dismissed or Withdrawn does not necessarily mean resolved, and it can oftentimes indicate proactive steps taken by the government to address deficiencies or issues raised in the protest. More will be shared if it is made available.
