Updated February 3, 2026
As the VA addresses as ongoing protest, the agency has awarded a bridge contract (36C10X25C0002) with The Bowen Consulting Group, Inc. (Bowen) to extend services to provide uninterrupted contact center staffing support for the Department of Veterans Affairs (VA) Veterans Experience Office (VEO).
Staffing support for the VEO contact center includes the personnel, resources, and services necessary to ensure the contact center operates efficiently and meets the needs of its users – primarily Veterans and their families. This support enables the VEO contact center to effectively address Veterans’ inquiries, resolve issues, and provide timely assistance. This extension will allow VA to continue with mission-critical services provided by the VEOCC until the protest is resolved and the VA can make a new award. More here.
Related
Veterans Experience Office (VEO) Contact Center | 36C10X25R0032
Added December 29, 2025
Pre-award Protest filed (again) on VA Veterans Experience Office Contact Center (VEOCC) recompete
A formal challenge has been filed in relation to this contract which provides critical Tier 1 suicide prevention and crisis intervention services, operating 24/7 to support Veterans, their families, caregivers, and survivors. ????OS AI Insider: Insiders can log in below to see details.
