This major partner to CMS, known for bringing fresh perspective to solve the nation’s biggest challenges, has been awarded a 5-year contract with the Centers for Medicare and Medicaid Services (CMS) for IT Professional Services from digital product teams that are well-versed in industry standard, software, architecture, and development practices using modern languages and tools to perform tasks associated with product and delivery management. This contract was not competed.
Awardee Name: DELOITTE
Unique Entity ID: XGEYUR1V3F75
Total Contract Value: $3,798,003.23
Action Obligation: $742,681.40
Department Name: HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Funding Agency: CENTERS FOR MEDICARE AND MEDICAID SERVICES
Number of Bidders: 1
Award ID: 75FCMC26F0025
Referenced IDV ID: 47QSMA19D08PL
Contract Vehicle: GSA MAS
RFP ID: 75FCMC26Q0008
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This contract provides specialized litigation support services leveraging the Relativity platform (a brand-name requirement) integrated with Deloitte’s proprietary Secure Release case management system. These services are unique to this contractor due to the customized integration of Relativity with CMS-specific workflows, ethical barriers, and automated data transfer capabilities that cannot be replicated by other vendors without significant cost and delay.
Within the Office of Strategic Operations and Regulatory Affairs (OSORA), the Freedom of Information Group (FIG) uses Relativity to de-duplicate large-scale document sets of over one million pages for the Freedom of Information Act (FOIA) requests and to implement customized workflows with cascading review processes that batch documents by page count. The Office of the Attorney Advisor (OAA) relies on the customized case management system to support Level III Risk Adjustment Data Validation (RADV) appeal reviews, managing between 20 million and 200 million PDF pages for as many as 100,000 Hierarchical Condition Category (HCC) appeals, while maintaining complete separation from Levels I and II to preserve the ethical barriers required by law. The Office of Hearings (OHI) depends on the automated data transfer capabilities to move designated data elements directly to the Center for Program Integrity (CPI) for effectuation of final actions, which significantly reduces manual data entry errors and accelerates processing times. Finally, CPI utilizes Relativity to process and review massive document collections often exceeding one million pages in support of Level I RADV program rulemaking activities and related litigation support, while also receiving automated data transfers from OHI to complete final action processing.
CMS has determined that ongoing litigation support is required to ensure a long-term, sustainable solution for meeting the Agency’s immediate and continuing need to respond to ongoing, pending, imminent, reasonably anticipated, and high-priority document requests. The anticipated period of performance, inclusive of a base period and four option periods, is five years, beginning December 23, 2025, through December 22, 2030. The requirement number associated with this action is 260149J.
The LSS contract requires an unprecedented integration of highly specialized litigation support capabilities that few vendors can provide. Deloitte has demonstrated unique expertise in several critical areas. It possesses advanced eDiscovery integration capabilities, including the ability to seamlessly integrate Relativity with customized case management applications while maintaining data integrity across complex workflows involving between 180,000 and 1.8 million pages annually for HCC Level III appeals alone. Deloitte also has proven federal security compliance, with the capability to operate within the Federal Risk and Authorization Management Program (FedRAMP) Authorized Moderate environments while simultaneously meeting the requirements of the Federal Information Security Modernization Act (FISMA), NIST Special Publication 800-53, Revision 4, and the Department of Defense (DoD) Mission Assurance Category (MAC) II sensitive security baselines a combination that requires highly specialized infrastructure and security expertise. Additionally, Deloitte possesses deep institutional knowledge of CMS’s unique business
processes, including complex coordination between OSORA, Office of Litigation (OL), and CPI components, and has demonstrated the ability to develop customized FOIA workflows using cascading saved-search logic for page-count batching.
Beyond these unique qualifications, Deloitte has developed a proprietary, customized case management solution known as Secure Release, which is specifically tailored to CMS’s RADV Level III review workflow and administrative records requirements. This solution includes automated data transfer capabilities between OHI and CPI, which eliminate human data entry errors and reduce processing time. The Secure Release platform represents significant intellectual capital and institutional knowledge that cannot be replicated by another vendor without incurring substantial costs, schedule delays, and increased performance risk to CMS operations.
