An RFQ was released late last week on VETS 2
Background: The United States Department of Agriculture’s (USDA) Client Experience Center (CEC) is accountable for managing the Information Technology (IT) infrastructure and service delivery to USDA.
Scope: The purpose of this contract is to provide Tier 2 and Tier 3 IT end user support services to USDA. This includes:
• Customer ticket (Incidents, Change Requests, Work Orders) response and resolution
• Account Management
• Hardware deployment, support, and upgrade
• Software deployment, support, and upgrade
• Telecommunications equipment deployment and support including wired and wireless (including VTC, VoIP and WITS)
• Equipment inventory and tracking
Contact Shannon Robbie Department of Agriculture Departmental Administration shannon.robbie@usda.gov 970-295-5022
Related Documents – Contact a VETS 2 Prime to gain access to the full set of solicitation documents.